New Packaging Roll Out

Plexus^®Products recently underwent a packaging upgrade. Starting 18/11/2022 Active, ProBio CA and XFactor Kids, will ship in new packaging! All other products will continue to ship in classic packaging until inventory is depleted.

The Plexus Canada website will also undergo a transformation with individual, combo and welcome pack images being updated to the new branding all at once, followed by marketing material (infosheets, brochure, shareables, videos, etc.) A disclaimer will be present on most web pages: Same products, new look coming soon! Packaging may vary as we transition inventory to our new branding.

New packaging has been officially launched for the Canadian market!

Roll Out at a Glance

Available Articles:	Canada
When does the rollout begin?	November 18^th, 2022
When does the rollout end?	Upon inventory depletion of classic packaging

What this Means for Orders

These are frequently asked questions about how orders will be affected during the rollout.

Topic:	Question:	Answer:
Product	Has there been a change to the products in the packaging?	No, new packaging style, same premium products.
Individual	If I order the products found within the TriPlex Welcome pack individually, will it arrive in new packaging?	No, individually ordered Triplex products won't arrive in the new packaging.
Price	Will there be a price increase with the packaging upgrade?	No, there is no price increase.
Exchanges	Can I return my classic packaged items for new packaged items?	No, those exchanges cannot be accepted.

Packaging Details

These are frequently asked questions about the properties of the new packaging.

Topic:	Question:	Answer:
Recycling	Is the new packaging recyclable?	The lid on the canister is not recyclable. The canister itself is #1 PET plastic which is completely recyclable and is the most recycled plastic worldwide. Gusset bags containing sticks are 30% PCR (Post-Consumer Recycled), meaning they are partially made from previously recycled items. Gusset bags containing powder are 20% PCR. This more sustainable packaging option is not recyclable, nor are the sticks inside the gusset bag.
Sealing	My canister lid is not sealed with an outer layer of plastic wrap (i.e., shrink-sleeve neck band). Should it be?	No. In efforts to keep our packaging more sustainable, lids will not have an outer layer of plastic wrap. However, all canisters do contain a tamper evident inner seal. These are meticulously inspected by quality control teams to ensure the product is completely sealed from the external environment.
Sealing	My product does not have cotton under the safety seal. Should it?	No. Decades ago, cotton balls were added bottles to keep pills from breaking apart during transportation. Advances in the strength of pill outer coating have deemed cotton unnecessary in most cases. Some companies choose to keep cotton simply because consumers have developed a false perceived value. We have chosen the environmentally friendly alternative and have removed cotton (where it is not necessary) to minimize waste.
Appearance	My Bio Cleanse jar looks slightly cloudy. Is that normal?	Yes, this is 100% to be expected. You may not have noticed this in our classic packaging because the white jar had a camouflage effect. No changes have been made to the Bio Cleanse formula. If you locate an open pill, this is not to be expected. Please call customer service to receive a new Bio Cleanse.
UV Light	Will the light that reaches product though the transparent packaging degrades the quality of the product?	No. Our canister features a UV-light inhibitor. This is a compound added to block UV rays that may degrade the product inside. We have conducted rigorous testing to ensure our new packaging has no negative impacts on the stability and quality of each product.
Shelf life	If my order comes in classic packaging does that mean the product inside is old?	No, not at all. Products arriving in the previous packaging are within their shelf life, as with any Plexus shipment.

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