This article helps Ambassadors who would like to clear inactive Customer or Ambassador accounts in their downline.
Definition of "active" vs. "inactive" customer account:
A customer account is considered "active" if there's been order activity at any time in the last 12 months.
A customer account is considered "inactive" when there's been no order activity within the last 12 months or more.
How can an Ambassador request to clear their inactive customer's account?
Only inactive customer accounts may be cleared. Active customers cannot be cleared. To clear an inactive customer in your organization, fill out this form. Plexus Customer Service will process your request and follow up with you within one business day. Only inactive customers will be cleared.
Once cleared, an inactive customer is removed from their Ambassador's downline and is free to re-enroll as a new customer.
Definition of "active" vs. "inactive" Ambassador account:
An Ambassador account is considered active if the Plexus Annual Membership (PAM) fee has been paid in the past 12 months, or is less than 6 months overdue.
An Ambassador account becomes inactive when they have no orders within the last 6 months, and their Plexus Annual Membership (PAM) is past due by 6+ months.
How can an Ambassador request to clear their inactive Downline Ambassadors' accounts?
To clear an inactive Ambassador in your organization, fill out this form. Plexus Customer Service will process your request and follow up with you within a business day. Only inactive Ambassadors will be cleared.
Once the account has been cleared, an inactive Ambassador is removed from their Ambassador's downline. They are then free to re-enroll as a new Ambassador, without a waiting period.
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