Article 0351
Plexus appreciates the assistance Ambassadors give their customers and downline Ambassadors. We recognize that assistance is often requested and needed due to schedules or situations.
We also recognize that maintaining account security is priority and may conflict with an Ambassador's efforts to help another account holder.
Check the information below to see what an Ambassador can and cannot do to help their Customers and downline. Agents must follow these policies.
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**Note: An Agent may give an upline Ambassador any information that they would normally see in their Virtual Office regarding their Customers or downline Ambassadors. For Example:
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An Ambassador CANNOT do the following for downline Ambassadors & Customers:
CANNOT -
- Request personal information or make updates of any kind to the account holder's account - even if the account holder is their family member or in their downline.
- Place a one-time order.
- Request a reshipment.
- Request a refund.
- Update personal information.
- Change the date of a Subscription Order (i.e. change from the 1st to the 15th).
An Ambassador CANNOT do the following for downline Ambassadors:
CANNOT -
- Cancel an Ambassador's Subscription.
- Request Commission information for an Ambassador.
An Ambassador CANNOT do the following activities to sell product and grow their business:
CANNOT
ADVERTISING
- Place a TV or Radio ad without prior approval from the Compliance Department.
- Sell product on EBAY, AMAZON, or other online websites.
RETAIL ESTABLISHMENTS
- Sell their products inside a retail establishment.
- Save the products on display to be seen from outside a business establishment.
SWAP MEETS, FAIRS, TRADE SHOWS
- Go to more than 4 Swap Meets, Fairs, or Trade Shows each year.
- If an Ambassador decides to attend Swap Meets, Fairs, or Trade Shows more than 4 times within a calendar year, formal approval must first be received from Compliance.
An Ambassador CAN DO the following for their downline Ambassadors & Customers:
CAN -
- Request information to track packages or check if an order has been shipped.
- Request a Sponsor Change Form for a Customer or downline Ambassador. **Sponsor Change Form must be emailed to the account holder ONLY.**
- Request a Username/Password reset for a Customer or downline Ambassador. **Account Username/Password must be emailed to the account holder ONLY.**
An Ambassador CAN DO the following for their downline Ambassadors:
CAN -
- Request an Ambassador Intent to Cancel Form be emailed to a downline Ambassador. **Ambassador Intent to Cancel form must be emailed to the downline Ambassador ONLY.**
- Request to terminate a downline Ambassador if there has been no activity within the last 6+ months, and does not have a current Annual Membership Fee.
An Ambassador CAN DO the following for their downline Customers:
CAN -
- Request to cancel a Customer's account (within the upline Ambassador's organization) if the account has been inactive for 12+ months.
An Ambassador (SPONSOR ONLY) CAN DO the following for their own Preferred Customers:
CAN -
- Cancel their PC's Subscription Order.
- Make changes to their PC's existing Subscription order, as long as it doesn't add additional cost and doesn't change the date. (Such as changing from the date from the 1st to the 15th).
- Change their PC's Subscription order to skip a month, without changing the date.
- Only one month can be skipped; unless the Account Holder wants the Subscription schedule to be for every other month, for a maximum time frame of 12 months.
- An explanation of why the account holder wants an alternating month schedule is required for account notes.
- The 10% Loyalty Discount will be lost until the PC again establishes 3 consecutive months of Subscription orders.
An Ambassador CAN DO the following to grow their own business:
CAN -
ADVERTISING
- Place a newspaper ad through outlets, such as Craigslist, as long as it is very general.
Example: "I have an amazing opportunity to work from home and make money. Contact me to discuss."
RETAIL ESTABLISHMENTS
- Display their business cards, or rack cards, along with one of each product inside a local business, such as a barber shop or beauty salon, as long as the Plexus Designated Disclaimer Statement is prominently featured on ANY display.
SWAP MEETS, FAIRS, TRADE SHOWS
- Sell their products at local fairs and swap meets.
- If an Ambassador decides to attend Swap Meets, Fairs, or Trade Shows more than 4 times within a calendar year, formal approval must first be received from Compliance.
- Have a "Show Special" where they offer up to a 10% discount on the products.