How long does Plexus HQ take to process?
A Brand Ambassador change for a customer, or
A Sponsor change for a Brand Ambassador
Typically, these requests are completed within 1 business day.
However, due to system limitations, Plexus HQ is not able to process these requests between the 1st and 10th of each month. Requests will be collected and processed in the order they're received, as soon as the monthly system processing freeze is lifted. The request will not be visible in the Ambassador’s back office until after the 10th of the month.
How do I request a change?
Follow the steps below to request a change.
Keep in mind: Sponsor Change Requests submitted between the 1st and 10th of the month may process by the 11th in the order received and based on Compliance approval. Updating a Sponsor will only count for orders placed within 30 days of the date the Sponsor Change was completed.
- To request a change of Sponsor, fill out the Sponsor Change Request form with the name of the Brand Ambassador/Sponsor you are requesting. (The information provided on the form must match the information listed on the account requesting a sponsor change.)
- Please keep in mind that updating your Sponsor will only count for orders placed within 30 days of the date the Sponsor Change has been completed.
For Brand Ambassadors:
Fill out the information below and email to firstname.lastname@example.org for review:
Subject: Brand Ambassador Sponsor Change Request
Your Full Name:
Your Brand Ambassador ID/Order Number:
Current Sponsor Full Name:
Current Sponsor ID Number:
New Sponsor Full Name:
New Sponsor ID Number:
Reason for Sponsor Change Request:
These requests are reviewed and processed in the order received. A member of our Compliance department will reach out to you shortly. Please keep in mind, these requests will be reviewed but are not guaranteed.
Note: If you do not receive confirmation of the change within 10 business days, please contact Customer Service.