Steps to Cancel a Brand Ambassador Membership

We are sorry to hear that you may be thinking of cancelling your Brand Ambassador membership with Plexus Worldwide. We are very grateful for all of our Brand Ambassadors.

Before cancelling, Brand Ambassadors should note:

• All Cancellation Forms are processed in the order they are received.
• Once cancelled, you will automatically forfeit your current position and any bonuses or commissions payable after the date of your termination.
• All account login and replicated site privileges will be revoked and all account information will be terminated.
• We suggest contacting Paylution (the company through which commissions are paid) to retrieve any remaining commissions you have, and to close your Paylution account. Their phone number is (855)-485-2239 and their email address is support@paylution.com.
  • Monday - Friday from 6:00am - 5:00pm Pacific Time (14:00 - 01:00 GMT), Saturday & Sunday from: 8:00am – 5:00pm Pacific Time (16:00 - 01:00 GMT)

    *English and Spanish starting from 6:00am Pacific Time with French, German and Mandarin support added at 8:00am Pacific Time

  • This can only be done by the Brand Ambassador and will not be done by Plexus Worldwide during the cancellation process.
• You are required to wait a six-month period, after the processing of the Cancellation Form, before you may re-enroll as a Brand Ambassador with a new account. You will not be given the option to re-instate the same account/ID number.
• If you have product that needs to be returned, and falls within our policy of 60-Day Money Back Guarantee, please review the details of our refund/return policy . If you agree with the terms, contact Customer Service with the applicable order number and product(s).
• If you complete the Cancellation Form within 60 days of your renewal charge and would like a refund on the Plexus Annual Membership, please know that this request will automatically be processed once we have received your completed Cancellation Form and you have received confirmation that your account has been closed, unless you agree to other terms while completing the form.
• The Intent to Cancel form must be completed and signed by you in order for the account to be cancelled. If you need help with this form, please call Customer Service for assistance. The link to the Intent to Cancel form is listed below:

US, AUS, and NZ Brand Ambassador Intent to Cancel Form

Canada Brand Ambassador Intent to Cancel  Form 

When you submit the form, you will receive an auto-response saying that Plexus has received your submission and will contact you when the cancellation is complete.  Once your form has been processed and your account cancelled by a member of our team, you will receive a confirmation email.

Due to monthly system obligations, Plexus Headquarters is not able to process these requests between the 1st and 10^th of each month. Requests will be collected and processed in the order in which they are received, just as soon as the monthly system processing freeze is lifted. The request will not be visible in the Brand Ambassador’s back office until after the 10^th of the month.  If you do not receive confirmation of your Brand Ambassador Membership cancellation after 10 business days,  contact Customer Service to ensure your cancellation is complete.

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