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Joyōme Illuminating Day Serum and Intensive Overnight Repair being discontinued in Canada?
Unfortunately, yes. As of May 11, 2020, Joyōme Illuminating Day Serum and Intensive Overnight Repair will no longer be available for sale in Canada. Health Canada wanted Plexus to make a change to our Joyōme PM formula, which Plexus does not agree with. The consequence of Health Canada’s change requires us to pull Joyōme AM and PM from the Canadian market.
We will continue to provide you with the highest quality, safe products to support your business in the best way possible.
How was this change communicated?
On May 11th, 2020, a communication went out to all Brand Ambassadors in Canada and Diamond and Jewel Brand Ambassadors in the U.S. The text of the communication is posted below:
Email to Plexus Brand Ambassadors in Canada and Jewel Brand Ambassadors in the United States:
As we expand internationally, we have a commitment to be an honourable guest in any market where we operate, while maintaining our pace of rapid industry innovation. Sometimes, this means adjusting to the marketplace requirements.
As of May 11, 2020, Joyōme™ Illuminating Day Serum and Joyōme Intensive Overnight Repair will no longer be available for sale in Canada. Health Canada asked us to make a formula change to our Joyōme Intensive Overnight Repair formula, which Plexus® does not agree with. The consequence of Health Canada's change requires us to pull both Joyōme Illuminating Day Serum and Joyōme Intensive Overnight Repair from the Canadian Market.
We will continue to provide you with the highest quality, safe products to support your business in the best way possible. Most importantly, Plexus products work, including Joyōme Intensive Overnight Repair.
As One Plexus, we will overcome challenges together. Thank you for your continued leadership! Please reach out to your Field Development Advisor with any questions you may have.
Frequently Asked Questions
Will Brand Ambassadors in Canada still receive their Joyome order if it was part of their May subscription order? Alternatively, will it be shipped separately? If we're not shipping, will they receive a refund or other considerations?
All Subscription orders effective May 11th through the end of month which include Joyome products will short ship the Joyome portion. A second order is to be initiated internally to complete the order with free shipping. Comms have been sent to all Subscription owners on May 12th and again on May 14th