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Unfortunately, the Engage App experienced critical issues that have forced us to turn off access. We do have a new solution coming and will provide more info soon. Sample credits and other Engage app information will be included in our updated communication. We apologize for the continued inconvenience. |
What is the Plexus Engage App?
The Plexus Engage App is an interactive tool that is available in Canada. Canadian Brand Ambassadors can utilize this tool to grow their business, communicate with their team, and send videos, testimonial and other info to potential, Customers, VIP Customers and Brand Ambassadors.
How do I get started?
To get started using the Plexus Engage App:
- Type in getplexusapp.com on your phone browser
- Install the app
- Log in with the same credentials you use to log into your back office
*Case sensitive
| In the Frequently Asked Questions below, see the Accessing the Plexus Engage App section for more information. |
Using the Plexus Engage App
Starting January 11, 2021 at 12:00 a.m. EST every Canadian Brand Ambassador who downloads the Plexus Engage App for the first time will receive 100 bonus Perk Credits.
For more information on Perk Credits, please see the Plexus Perks Article.
Frequently Asked Questions
Accessing the Plexus Engage App
Where do I get the Plexus Engage app?
The Plexus Engage app is available in the Google Play Store for Android and the app Store for Apple. The easiest way to obtain is to, on your phone, type in getplexusapp.com on your phones browser and it will find the app. You may also search the store with Plexus Engage.
Will the app work on tablets?
Yes, however, not all the functions work exactly the same and the app is primarily designed for the phone to optimize its texting capability.
Will the app work on my computer?
No, currently the app does not work on a computer, however; it is being evaluated.
How do I log in to the app?
You log in with the same credentials you use to log into your back office. It is case sensitive and be deliberate when typing on a phone. If you get a login error, please go and validate your login at your back office to ensure it is a correct log in.
How do I get help with the app?
Go to the upper left 3-line menu on the app, go to Contact, click on the support email for the app and provide as much detailed information on the problem you are having. Your name, phone type, and the problem you are having is the best format to submit. The App Support VIP Customer Service Representative will assist Monday – Friday 8:30 am to 5:30 pm EST. App Support typically responds to requests within 3 business days.
If I delete the app, or change phones, will I lose my data?
No, your data is stored and encrypted so if you lose or damage your phone, or want to delete the app and reinstall, your data will repopulate in your app.
What do I do if my app gets stuck or looks odd?
Although rare, apps, due to low data signal, older phones, and never turning your phone off, are susceptible to malfunction. Android phones are more susceptible to glitches than iPhones. The best way to address this is the following:
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- Use force stop feature on phone to reset the app.
- Turn phone off and on every few days and/or use airplane mode for 10 seconds.
- Logout and log back in from the upper 3-line menu.
- Delete and reinstall the app.
- Ensure ALL apps and operating system is current…Plexus Engage App, Facebook Messenger, YouTube installed and current. If not, the functions may not always work properly.
Is the app free?
Yes, the app is free to Plexus Brand Ambassadors only. VIP Customers may not access the app.
Is there training on how to use the app?
Yes, there is a training video in the upper 3-line menu under training.
Can I add my own content or videos to the app?
No, only corporate can add content to the platform.
Using the Plexus Engage App
Once I download Plexus Engage and log in, what do I do?
The best way to maximize this powerful tool is to immediately go to the Training button in the upper left 3-line menu, and watch the training video.
How are Prospects added to the app, can I import my address book?
You can only add Prospects to the app through:
- Sharing a video or PDF from the "Share" button
These actions load your prospect for future use and contact management as a “Warm Coffee Cup” status.
The app allows you to access your address book, or manually enter a name only (for Facebook Messenger) if you don’t have their phone and/or email. The best way to see how this works is to put yourself, name, phone, email into your own phone’s contacts. Then, go share a video to yourself via text message. Engage with the videos sent and see how the system works.
Can I change the prewritten texts and emails that are provided?
Yes, you may change them during the sequence right before you are about to send the message. Please do not adjust or change the generated link created since it links, you, your prospect, and the specific video or sample offered/sent.
The email that is showing up when I send an email through the Plexus Engage App is an old account I no longer have access to. It’s the email I originally joined with, but it’s no longer on my Plexus profile in my back office. How do I change this?
To update your email address you will need to:
- Log into your account at plexusworldwide.ca
- Hover over profile icon in the menu
- Select "My Account"
- Select "My Site" on the left
- Select "Edit" on the right
- Update your email address in the "Email*" field
- Select "Save and Update"
Is it better to text or email content from the app?
It is best to maintain communication with your prospects/friends in the same way as you do now:
- Text
- Facebook Messenger
- Other chat apps
However, keep in mind that video links of any kind within an email trigger spam filters on web emails such as AOL, Hotmail, Gmail and other web mail. Text is usually best.
Can I use Facebook Messenger to send videos?
Yes, however, when sending it is best to engage them with simple hello etc and then send the media. Please do not spam people you do not know on Facebook Messenger since Facebook will cut you off for spamming.
How do I use Facebook Messenger to send?
Please remember that even though Facebook Messenger is part of Facebook, they are two completely different apps. A couple things to remember:
- Facebook Messenger is for 1 to 1 communication much like text/email so it will appear as a send option (assuming Facebook Messenger app is installed) during share (not post) of content.
- Do not hit the "post" button (designed for Facebook, Twitter, LinkedIn, and Pinterest) under a video and then use text, email and Facebook Messenger.
- "Post" is for Social Media posting and "Share" is for 1-1 text, email, Facebook Messenger, What’s App, Telegram and etc. if installed.
I see the videos play from YouTube; won’t my prospects see other videos?
No, we use special technology to prevent any other videos from intruding.
Can I post links to Social Media?
Since links generated by the app when you text videos etc. are linked directly to that specific prospect, if you post that, every time a person on social watches the video, you will be alerted that the prospect is watching the video. So, please do not copy links to social.
What can I post to Social?
The app has provided you very enticing images for posting in a row in Share. These images are very special and designed to generate New Leads from Social. Simply post the image to social with an enticing message and when a person on social clicks on the image (even if shared many times over), the prospect will be taken to your replicated lead capture page! The person's info will then be stored under Prospects as a purple new lead status and you will be alerted you have a new lead from social!
What Alerts go into the Alerts button?
You get alerts for many reasons. Video being viewed by prospect, sample requested, more information requested, enrollment links clicked on, and alerts sent by corporate to communicate with you about events and other items.