Error "Code 16" on Plexus Website
Users may encounter an error message labeled "Access Denied" and/or "Error code 16" on the Plexus website depending on their location in the world. Here is how it appears:
Cause of the Error
The error will be caused if the system firewall detects users coming from a location in the world that is "geoblocked" (blocked due to high cyber security risk in a particular country), returning a result of "Error code 16".
Resolving the "Error Code 16"
Brand Ambassadors should be aware that there may be interrupted business if traveling to any of the affected countries listed above; This is a security measure to protect Plexus and our Ambassadors and customers from possible cyber attacks.
To resolve the error, try one of these known workarounds:
- Use a VPN to gain access to an IP address that is not in the list of blocked countries, or
- Use an anonymizing service
Contact Customer Service for further assistance.