Why is Plexus® adjusting product prices?
Rising costs for premium ingredients, increased production and packaging expenses, and higher shipping carrier rates have made this adjustment necessary. We’ve worked hard to maintain price stability since January 2023, absorbing increased costs until now. This adjustment has been carefully considered and delayed for as long as possible to minimize its impact on our valued Customers and Brand Ambassadors. Conversely, in some cases, prices have decreased in order to add more value and align better with the other markets.
Frequently Asked Questions
| Topic: | Question: | Answer: |
| Changes | What will change in the pricing? |
Product prices: Most products will increase by 1.32 CAD, with some customer favourites remaining at their current price, here are some examples:
Flat-rate shipping will stay at the current price point in Canada. Please visit the flat-rate shipping HC article for more info. Combo Pricing: Pricing adjustments will be made to better align the discount to the value of the combo for consistent purposes. Several combos will also be discontinued, and customers impacted will be communicated directly about the transition. PV: Refer to the price sheet for specifics on PV changes. |
| Timing | When will the pricing changes take effect? | The changes will take effect on December 30, 2024. |
| Notification | How will customers be notified about these changes? | Customers with active subscriptions and those who have purchased in the last 90 days will be notified about the updates. Transparency and customer understanding are a top priorities for Plexus. |
| Support | How are you supporting business leaders and customers during this transition? | We’re committed to supporting you every step of the way. An updated price sheet has been provided for your reference: If you or your customers have questions, our Customer Service team is available to assist you with ease and clarity. |
| Questions | What should I do if I have additional questions? | If you have further questions or need extra support, please contact our friendly Customer Service team. We’re here to ensure a smooth transition for Brand Ambassadors and Customers. |
| Plexus’ commitment | How does this adjustment align with Plexus’ commitment to quality? | Quality is non-negotiable for Plexus. This small adjustment ensures that we can continue sourcing exceptional ingredients, maintaining our premium production standards, and delivering the unparalleled products you’ve come to rely on. Thank you for your understanding and dedication as we continue to grow together. Your support helps us provide innovative, quality products to Customers across the globe! |