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Back-Up vs Always-Ship Subscription

  • Updated

Brand Ambassadors with a subscription orders have two available shipping settings to give them greater flexibility: "Back-Up" (Shown as "Conditional" in My Account) or "Always-Ship" (shown as "Unconditional"). By changing the setting on a subscription order to Conditional or Unconditional, you decide how you want your subscription order to automatically ship. 

Definition: Back-Up vs. Always-Ship 
Back-Up Subscription Order 

A subscription order set to Back-Up (Conditional) means:

  • The order will only process on the scheduled date if your current PV (Personal Volume) would not have reached the commission qualification amount of 100 PV,
  • If you don't reach the 100 PV at least 48 hours before the scheduled run date, the back up subscription order will still run, and
  • The Back-Up Order itself contains 100 PV or more (this is required to set it to Conditional).
Always-Ship Subscription Order

A subscription order set to Always-Ship (Unconditional) means:

  • The order will process every month regardless of the Brand Ambassador's PV.  

 

 

Setting Subscription to Back-Up or Always-Ship

To set your subscription order to Back-Up or Always-Ship:

Step Action
1.

Sign into your Plexus account.
2.

Under My Account, select My Subscriptions.
3.

Find the subscription you’d like to change and select View & Edit.
4.

Under Change Date:

    • Select the Make this Subscription Conditional box to make the subscription order Conditional.
      A check mark will show up in the box if it is selected.
    • Deselect the Make this Subscription Conditional box to make the subscription order Unconditional.
    • The option selected is automatically saved.

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